Terms of Service

The Service is provided by Aku Online Limited, 167-169 Great Portland Street, Greater London, England, W1W 5PF (“DoulaOne”, “we”, “us”, or “our”).

Contact: contact@doulaone.com

You must be at least 18 years old and legally able to enter a binding contract to use DoulaOne. The Service is intended for professional birth and postpartum doulas and their authorised team members.

You are responsible for:

• Providing accurate registration information
• Keeping your login credentials secure
• All activity that occurs under your account
• Ensuring anyone you invite to your workspace complies with these Terms

Notify us immediately at contact@doulaone.com if you suspect unauthorised access to your account.

DoulaOne is a software platform that helps doulas manage their practice, including client records, scheduling, notes, contracts, birth preferences, invoices, documents, team collaboration, and client-facing portal features.

Invoicing and payments. DoulaOne lets you create and track invoices and record payments you collect outside the platform (e.g. cash, bank transfer). You may also optionally enable online card payments through our payment partner, Stripe. When you enable online payments, you create and connect a Stripe account (Stripe Connect) and become the merchant of record for payments your clients make to you. Stripe processes card and payment details directly; DoulaOne does not store full card numbers. Your use of Stripe is subject to the Stripe Connected Account Agreement and Stripe's other terms. You are responsible for any refunds, chargebacks, disputes, and tax obligations relating to payments you collect. Where a platform fee applies to online payments, it will be disclosed to you before you enable the feature.

AI assists. DoulaOne offers optional AI features (for example, drafting contracts, packages, intake forms, and birth-plan narratives) that are off by default and only run when a workspace owner enables them. AI output may be inaccurate or incomplete. You are responsible for reviewing, editing, and verifying any AI-generated content before relying on or sharing it, and for deciding what information you submit to these features. See our Privacy Policy for how AI data is processed.

Not medical advice. DoulaOne is administrative software. It does not provide medical, clinical, or legal advice and is not a substitute for professional judgment, licensure requirements, or applicable healthcare regulations in your jurisdiction.

Your content.You retain ownership of the data, documents, notes, and other content you upload or create in DoulaOne (“Customer Data”). You grant us a limited licence to host, store, process, and display Customer Data solely to provide and improve the Service.

Controller responsibilities. For personal data about your clients that you store in DoulaOne, you are the data controller. You must have a lawful basis to collect and process that data, provide appropriate privacy notices to your clients, and obtain any required consents. We process that data on your behalf as a data processor, as described in our Privacy Policy.

You represent that you have the right to upload Customer Data and that doing so does not violate any law or third-party rights.

You agree not to:

• Use the Service for any unlawful purpose
• Upload malware, attempt unauthorised access, or interfere with the Service's security or performance
• Access another workspace's data without authorisation
• Reverse engineer or scrape the Service except as permitted by law
• Resell or sublicense the Service without our written consent
• Use the Service to send spam or unsolicited communications outside its intended transactional use
• Use the Service to create, host, promote, or share foul, hateful, abusive, or otherwise harmful content, or to spread hate or harassment
• Store or process data you are not authorised to hold, including data obtained without proper consent

We may suspend or terminate accounts that violate these rules or pose a security risk.

The Service relies on and integrates with third-party providers, including Supabase (hosting and data), Vercel (application hosting), Brevo (email), Stripe (subscription billing and optional online payments), Mapbox (directory maps), and, for UK users, the NHS Website Content API (health resources). Optional integrations you can connect include Google (Sign-in, Calendar, and Meet), Zoom (meeting links), Calendly (booking import), and OpenAI (AI assists, only when you enable them). Your use of those integrations may be subject to the third party's own terms and privacy policies.

We are not responsible for third-party services outside our reasonable control, but we select providers with appropriate security and data-protection practices.

DoulaOne offers a free tier and a paid subscription (“DoulaOne Pro”), available on monthly or annual billing. Pricing and included features are presented at the time of purchase. Paid subscriptions may include a free trial; if you start a trial, you may be asked to provide a payment method, and unless you cancel before the trial ends your subscription will begin and the applicable fee will be charged.

Subscription fees are processed by Stripe. Unless otherwise stated, subscriptions renew automatically for successive billing periods until cancelled. You can cancel or manage your subscription at any time through the billing portal in your account; cancellation takes effect at the end of the current billing period, and fees already paid are non-refundable except where required by law. You are responsible for any applicable taxes. We may change pricing with reasonable notice for future billing periods.

Online payment fees. If you enable online client payments via Stripe Connect, Stripe charges its own processing fees, and DoulaOne may charge a platform fee on those transactions. Any DoulaOne platform fee will be disclosed to you before you enable the feature.

Referral credits. Where we offer a referral programme, any account credits are provided at our discretion under the programme terms in effect and have no cash value.

We aim to keep DoulaOne available and reliable, but the Service is provided on an “as is” and “as available” basis. We do not guarantee uninterrupted or error-free operation. Planned maintenance and unforeseen outages may occur.

Support is available at contact@doulaone.com. Response times may vary based on plan and volume.

We treat Customer Data as confidential and use it only to provide the Service, as described in our Privacy Policy. You are responsible for maintaining the confidentiality of sensitive client information within your workspace, including controlling team access and using features such as private notes appropriately.

DoulaOne, including its software, design, branding, and documentation, is owned by us or our licensors and protected by intellectual property laws. These Terms do not grant you any rights to our trademarks or brand assets except as needed to use the Service.

Except as expressly permitted by these Terms or by applicable law that cannot be excluded, you must not, and must not permit others to: (a) copy, reproduce, republish, or redistribute the Service or any part of it; (b) reverse engineer, decompile, disassemble, or attempt to derive the source code, structure, or underlying ideas of the Service; (c) extract, scrape, or harvest our content, code, data, or designs; (d) create derivative works from, or use, our intellectual property outside the limited licence granted to use the Service; or (e) remove, obscure, or alter any proprietary notices. All rights not expressly granted to you are reserved by us and our licensors.

If you provide feedback or suggestions, you grant us a perpetual, royalty-free licence to use them without obligation to you.

You may stop using the Service at any time. You may request account deletion by contacting contact@doulaone.com.

We may suspend or terminate your access if you breach these Terms, fail to pay applicable fees, or if continued provision poses legal or security risk. Where practicable, we will give notice before termination.

Upon termination, your right to access the Service ends. We will delete or return Customer Data within a reasonable period, subject to legal retention requirements. Export your data before closing your account where export features are available.

To the fullest extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will meet your specific professional requirements or regulatory obligations.

DoulaOne is not a HIPAA-covered or BAA-provided service unless explicitly agreed in writing. You are responsible for determining whether the Service meets compliance requirements for your practice.

To the fullest extent permitted by applicable law, DoulaOne and its directors, employees, and suppliers will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for loss of profits, data, goodwill, or business opportunity, arising from your use of the Service.

Our total aggregate liability for any and all claims arising from these Terms or the Service, including any claim relating to data protection or our processing of Customer Data under the Data Processing Agreement, is limited to the greater of (a) the amount you paid us in the twelve months before the claim, or (b) £100, except where liability cannot be limited under applicable law (including death or personal injury caused by negligence, or fraud).

You agree to indemnify and hold us harmless from claims, damages, losses, and expenses (including reasonable legal fees) arising from your use of the Service, your Customer Data, your breach of these Terms, or your violation of any law or third-party rights — including claims related to client data you control.

We may update these Terms from time to time. We will post the revised version on this page and update the effective date. If changes are material, we will provide notice through the Service or by email. Continued use after changes take effect constitutes acceptance of the updated Terms.

These Terms are governed by the laws of England and Wales, without regard to conflict-of-law principles. Courts in England and Wales shall have exclusive jurisdiction over disputes arising from these Terms, except where mandatory consumer protection laws in your country of residence provide otherwise.

If you are a consumer in the EU or UK, you may also have the right to bring proceedings in your country of residence.

• Entire agreement: These Terms and our Privacy Policy constitute the entire agreement between you and DoulaOne regarding the Service.
• Severability: If any provision is unenforceable, the remainder stays in effect.
• No waiver: Failure to enforce a provision is not a waiver of that provision.
• Assignment: You may not assign these Terms without our consent. We may assign them in connection with a merger, acquisition, or sale of assets.

Questions about these Terms:

contact@doulaone.com

See also our Privacy Policy.