Terms of Service

The Service is provided by Aku Online Limited, 167-169 Great Portland Street, London, W1W 5PF, United Kingdom (“DoulaOne”, “we”, “us”, or “our”). We are a company incorporated in the United Kingdom supplying the Service to customers in Australia.

Contact: contact@doulaone.com

You must be at least 18 years old and legally able to enter a binding contract to use DoulaOne. The Service is intended for professional birth workers (including doulas and related perinatal practitioners) and their authorised team members.

You are responsible for:

• Providing accurate registration information
• Keeping your login credentials secure
• All activity that occurs under your account
• Ensuring anyone you invite to your workspace complies with these Terms

Notify us immediately at contact@doulaone.com if you suspect unauthorised access to your account.

DoulaOne is a software platform that helps birth workers manage their practice, including client records, scheduling, notes, contracts, birth preferences, invoices, documents, team collaboration, and client-facing portal features.

Not clinical care, and not medical or legal advice. DoulaOne is administrative software. It does not provide medical, clinical, or legal advice, does not perform clinical assessment or monitoring, and is not a substitute for professional judgment, registration or insurance requirements, or the care provided by registered health practitioners. You remain solely responsible for the scope of your practice and for working within it, including any applicable Commonwealth, state, or territory requirements and any standards set by your professional association. Contract and form templates are starting points only, are not legal advice, and should be reviewed for your practice before use.

Invoicing and payments. DoulaOne lets you create and track invoices and record payments you collect outside the platform. You may also optionally enable online card payments through our payment partner, Stripe. When you enable online payments, you connect a Stripe account (Stripe Connect) and become the merchant for payments your clients make to you. Stripe processes payment details directly; DoulaOne does not store full card numbers. Your use of Stripe is subject to the Stripe Connected Account Agreement and Stripe's other terms. You are responsible for refunds, chargebacks, disputes, and all tax obligations relating to payments you collect, including whether you are registered for GST and whether your invoices are valid tax invoices. A processing fee (including Stripe's card processing) is taken from each online card payment and is disclosed to you before you enable the feature. It is not added to your client's invoice.

GST and invoicing tools. DoulaOne can apply GST, display your ABN, and title documents as tax invoices where you tell us your practice is GST registered. These are formatting tools based on the settings you enter. They are not tax advice, and we do not verify your registration status or lodge anything with the Australian Taxation Office on your behalf.

AI assists. DoulaOne offers optional AI features (for example, drafting contracts, packages, intake forms, and birth-plan narratives) that are off by default and only run when a workspace owner enables them. AI output may be inaccurate or incomplete. You are responsible for reviewing, editing, and verifying any AI-generated content before relying on or sharing it, and for deciding what information you submit to these features. See our Privacy Policy for how AI data is handled.

Your content.You retain ownership of the data, documents, notes, and other content you upload or create in DoulaOne (“Customer Data”). You grant us a limited licence to host, store, process, and display Customer Data solely to provide and improve the Service.

Your responsibilities. For personal information about your clients that you store in DoulaOne, your practice is responsible. You must collect it lawfully, give your clients an appropriate collection notice, and obtain consent where required — which under the Privacy Act 1988 (Cth) generally applies to health information. Your clients should be told that their information is stored in a practice-management platform hosted outside Australia. We handle that information on your behalf as described in our Privacy Policy and Data Processing Agreement.

You represent that you have the right to upload Customer Data and that doing so does not breach any law or third-party rights.

You agree not to:

• Use the Service for any unlawful purpose
• Upload malware, attempt unauthorised access, or interfere with the Service's security or performance
• Access another workspace's data without authorisation
• Reverse engineer or scrape the Service except as permitted by law
• Resell or sublicense the Service without our written consent
• Use the Service to send spam or unsolicited commercial messages, or otherwise in breach of the Spam Act 2003 (Cth)
• Use the Service to create, host, promote, or share abusive, hateful, or otherwise harmful content, or to harass others
• Store or process data you are not authorised to hold, including information obtained without proper consent

We may suspend or terminate accounts that breach these rules or pose a security risk.

The Service relies on and integrates with third-party providers, including Supabase (hosting and data), Vercel (application hosting), Brevo (email), Stripe (subscription billing and optional online payments), and Mapbox (directory maps). Optional integrations you can connect include Google (Sign-in, Calendar, and Meet), Zoom (meeting links), Calendly (booking import), and OpenAI (AI assists, only when you enable them). Your use of those integrations may be subject to the third party's own terms and privacy policies.

We are not responsible for third-party services outside our reasonable control, but we select providers with appropriate security and data-protection practices.

DoulaOne offers a free tier and a paid subscription (“DoulaOne Pro”), available on monthly or annual billing. Prices shown on our Australian pages are in Australian dollars and, unless stated otherwise, include any GST that applies to your purchase. Paid subscriptions may include a free trial; if you start a trial, you may be asked to provide a payment method, and unless you cancel before the trial ends your subscription will begin and the applicable fee will be charged.

Automatic renewal. Unless otherwise stated, subscriptions renew automatically for successive billing periods at the then-current price until you cancel. We will charge your payment method at the start of each renewal period. You can cancel or manage your subscription at any time through the billing portal in your account. Cancellation takes effect at the end of the current billing period, and fees already paid are not refunded except where required by law, including the Australian Consumer Law. We may change pricing with reasonable prior notice for future billing periods.

Online payment fees.If you enable online client payments via Stripe Connect, a single processing fee is taken from each card payment. That fee includes Stripe's card processing and is disclosed to you before you enable the feature. It is taken from your payout and is not added to the amount your client pays.

Referral credits. Where we offer a referral programme, any account credits are provided at our discretion under the programme terms in effect and have no cash value.

We aim to keep DoulaOne available and reliable, but apart from the consumer guarantees described in Section 12 the Service is provided on an “as is” and “as available” basis. We do not guarantee uninterrupted or error-free operation. Planned maintenance and unforeseen outages may occur.

Support is available at contact@doulaone.com. Response times may vary based on plan and volume, and our team works primarily in the United Kingdom time zone.

We treat Customer Data as confidential and use it only to provide the Service, as described in our Privacy Policy. You are responsible for maintaining the confidentiality of sensitive client information within your workspace, including controlling team access and using features such as private notes appropriately.

DoulaOne, including its software, design, branding, and documentation, is owned by us or our licensors and protected by intellectual property laws. These Terms do not grant you any rights to our trade marks or brand assets except as needed to use the Service.

Except as expressly permitted by these Terms or by applicable law that cannot be excluded, you must not, and must not permit others to: (a) copy, reproduce, republish, or redistribute the Service or any part of it; (b) reverse engineer, decompile, disassemble, or attempt to derive the source code, structure, or underlying ideas of the Service; (c) extract, scrape, or harvest our content, code, data, or designs; (d) create derivative works from, or use, our intellectual property outside the limited licence granted to use the Service; or (e) remove, obscure, or alter any proprietary notices. All rights not expressly granted to you are reserved by us and our licensors.

If you provide feedback or suggestions, you grant us a perpetual, royalty-free licence to use them without obligation to you.

You may stop using the Service at any time. You can delete your account in Settings, or request deletion by contacting contact@doulaone.com.

We may suspend or terminate your access if you breach these Terms, fail to pay applicable fees, or if continued provision poses a legal or security risk. Where practicable, we will give notice before termination.

Upon termination, your right to access the Service ends. We will delete or return Customer Data within a reasonable period, subject to legal retention requirements. Export your data before closing your account.

Nothing in these Terms excludes, restricts, or modifies any guarantee, right, or remedy you have under the Australian Consumer Law (Schedule 2 to the Competition and Consumer Act 2010 (Cth)) or any other law that cannot lawfully be excluded, restricted, or modified.

Where the Australian Consumer Law applies to our supply of the Service to you, our goods and services come with guarantees that cannot be excluded. For a major failure with the service, you are entitled to cancel your service contract with us and to a refund for the unused portion, or to compensation for its reduced value. You are also entitled to be compensated for any other reasonably foreseeable loss or damage. If the failure does not amount to a major failure, you are entitled to have problems with the service rectified in a reasonable time and, if this is not done, to cancel your contract and obtain a refund for the unused portion of the contract.

Where we are permitted to do so, our liability for a breach of a non-excludable guarantee is limited, at our option, to resupplying the Service or paying the cost of having the Service resupplied.

Sections 13 and 14 apply only to the extent permitted by the Australian Consumer Law and are read subject to this Section 12.

Subject to Section 12, and to the fullest extent permitted by law, the Service is provided “as is” and “as available”, and we exclude all warranties, conditions, and guarantees that are not expressly set out in these Terms. We do not warrant that the Service will meet your specific professional requirements or regulatory obligations, or that it will be uninterrupted, secure, or error-free.

You are responsible for determining whether the Service meets the record-keeping, privacy, insurance, and professional requirements that apply to your practice.

Subject to Section 12, and to the fullest extent permitted by applicable law, DoulaOne and its directors, employees, and suppliers will not be liable for any indirect, incidental, special, or consequential loss, or for any loss of profits, data, goodwill, or business opportunity, arising from or related to your use of the Service.

Subject to Section 12, our total aggregate liability for all claims arising from these Terms or the Service, including any claim relating to privacy or our handling of Customer Data under the Data Processing Agreement, is limited to the greater of (a) the amount you paid us in the twelve months before the claim, or (b) A$150.

Our liability is reduced to the extent that your own act or omission caused or contributed to the loss.

You agree to indemnify and hold harmless DoulaOne and its directors, employees, and suppliers from claims, damages, losses, and expenses (including reasonable legal costs) arising from your use of the Service, your Customer Data, your breach of these Terms, or your breach of any law or third-party rights — including claims relating to client information you control. This indemnity is reduced to the extent our own act or omission caused the loss.

Informal resolution. Before starting a proceeding, you agree to try to resolve the dispute informally by contacting us at contact@doulaone.com. We will try to resolve it within 60 days of your notice.

Governing law. These Terms and any dispute arising out of them or the Service are governed by the laws of England and Wales, and the courts of England and Wales have jurisdiction. Nothing in this section limits your rights under the Australian Consumer Law or any other law of the Commonwealth of Australia or of an Australian state or territory that cannot be excluded, or prevents you from bringing a claim in an Australian court or tribunal where that law gives you the right to do so.

Privacy complaints. Complaints about how we handle personal information are dealt with under our Privacy Policy, which includes the escalation route to the Office of the Australian Information Commissioner.

We may update these Terms from time to time. We will post the revised version on this page and update the effective date. If changes are material, we will provide notice through the Service or by email. Continued use after changes take effect constitutes acceptance of the updated Terms.

• Entire agreement: These Terms, our Privacy Policy, and our Data Processing Agreement constitute the entire agreement between you and DoulaOne regarding the Service.
• Severability: If any provision is unenforceable, the remainder stays in effect.
• No waiver: Failure to enforce a provision is not a waiver of that provision.
• Assignment: You may not assign these Terms without our consent. We may assign them in connection with a merger, acquisition, or sale of assets.
• Force majeure: We are not liable for delays or failures caused by events beyond our reasonable control.

Questions about these Terms:

contact@doulaone.com

See also our Privacy Policy.