Antenatal Class for Dec/Jan due dates

Cancellation policy: Please read this carefully before booking. By completing your booking, you agree to this policy. ________________________________________ Before the Course Starts: 20+ days before start date: ● Full refund (minus card processing fee if applicable) 7-19 days before start date: ● 50% refund (minus card processing fee if applicable) Less than 7 days before start date: ● No refund ________________________________________ Missing Individual Course Sessions: If you miss a session: ● Course materials will be provided for any missed sessions ● No refund for individual missed sessions Medical emergencies: ● If you miss a session due to a medical emergency, contact us to discuss options ● May be able to join the next course from where you left off (subject to availability) ________________________________________ Pregnancy/Birth During Course: If you go into labour before or during the course: ● Full refund for remaining sessions ________________________________________ 🏥 CANCELLATIONS BY US Single Class Cancellation: We may need to cancel a class due to: ● Instructor illness ● Insufficient bookings (minimum [2] participants required) ● Venue unavailability ● Severe weather ● Circumstances beyond our control If we cancel: ● Minimum 24 hours' notice where possible (emergencies excepted) ● Full refund OR ● Transfer to another date OR ● Credit note for future use Your choice of which option you prefer. ________________________________________ What We're NOT Responsible For: We are not liable for: ● Your travel costs if we cancel ● Childcare costs you've incurred ● Other indirect expenses ________________________________________ 😷 ILLNESS POLICY If You're Unwell: Please do not attend if you have: ● A temperature/fever ● Vomiting or diarrhoea ● Contagious illness (cold, flu, COVID, etc.) ● Any illness that could put others at risk What to do: ● Let us know as soon as possible ● Your class can be rescheduled (within the block validity period) ● No penalty for illness cancellations We'd rather you stay home and recover than spread illness! ________________________________________ 💳 REFUND PROCESSING How refunds work: Timeframe: ● Refunds processed within 5-10 working days ● May take 3-5 working days to appear in your account after processing Method: ● Refunded to original payment method ● Or credit note if preferred - valid for 6 months Admin fees: ● Where applicable, admin fees are non-refundable ● Covers payment processing and administrative costs ________________________________________ 📋 HOW TO CANCEL To cancel or reschedule your booking: Email: hello@bondandblossombaby.com Phone or Text: 07909 391638 Please provide: ● Your name ● Class/booking details ● Reason for cancellation (if seeking exception) ● Preferred outcome (refund/reschedule/credit) We'll confirm: ● Receipt of your cancellation within 24 hours ● Refund or credit details within 48 hours ________________________________________ ⚖️ EXCEPTIONAL CIRCUMSTANCES We understand that sometimes truly exceptional circumstances occur. Examples may include: ● Serious family illness or bereavement ● Unexpected hospitalisation ● Job loss affecting ability to pay ● Relationship breakdown ● Other significant life events In these cases: ● Contact us to discuss your situation ● We'll work with you to find a solution ● May include: extended blocks, credit notes, payment plans, or partial refunds Decisions are made on a case-by-case basis We're human, and we understand life happens. Just talk to us. ________________________________________ 🛡️ YOUR RIGHTS This policy doesn't affect your statutory rights under UK Consumer Law. Consumer Rights: ● If our service is not as described, you may be entitled to a remedy ● If we provide a service with negligence, you may have recourse For consumer advice: Citizens Advice Bureau (citizensadvice.org.uk) By completing your booking, you confirm you have read and agree to this Cancellation & Refund Policy.

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